Terms of Service

By booking any service (including in-person sessions, online coaching, behaviour consultations, and online courses), you agree to the following terms.

Business Details

Susan Nienaber
NZBN: 942904803804
213 Takarau Gorge Road, Ohariu, Wellington 6037, NZ
📞 +64 20 415 99 111
📧 susan@equineeq.co.nz

All prices are listed in New Zealand Dollars (NZD).

Booking & Payment

  • All sessions must be paid in full before they begin.

  • A 48-hour cancellation policy applies. Cancellations made within 48 hours of your session will be charged in full.

  • Cancellations can be made via text, email, or Facebook Messenger.

Monthly Subscriptions

  • Subscriptions require a minimum two-month commitment. After that, they can be cancelled with 7 days’ written notice before your next billing date.

  • Missed sessions must be rescheduled within 4 weeks of cancellation or they will expire.

  • Rescheduled sessions may result in more than one session per week. It is the client’s responsibility to book make-up sessions in time.

  • No refunds are given for unused or expired sessions.

Alternate Session Options

If your horse is temporarily unavailable (e.g. lame or unwell), you may substitute your booked session with:

  • A mindset coaching session

  • Horsemanship or theory-based coaching using one of Susan’s horses

Some options may incur a small additional fee if they require extra resources, this will always be discussed in advance.

Weather Conditions

If weather conditions (like heavy rain, gale-force winds, or unsafe footing) make a session unsafe or impractical:

  • Susan will offer alternative times

  • It is still the client’s responsibility to reschedule within the normal timeframe (e.g. 4 weeks for subscription clients)

Online Coaching & Courses

  • Online course purchases are non-refundable unless stated otherwise.

  • Content is for your personal use only and must not be copied, shared, or distributed without written permission.

  • Online mindset coaching is not therapy and does not replace professional mental health care.

  • Coaching and consult results vary from person to person and are not guaranteed.

Confidentiality & Privacy

  • Your contact details are stored securely for communication, invoicing, and emergencies. They will never be shared with third parties.

  • You may request access to, updates of, or deletion of your data by contacting Susan.

  • All information shared in coaching or consultations is kept confidential unless you give written consent otherwise.

Equestrian Activities & Risk

  • Horse riding and handling come with inherent risks. Horses can behave unpredictably.

  • You agree that, to the extent permitted by law, Susan Nienaber (and any team members or contractors) is not liable for injury, death, or loss arising from participation in any service.

  • All clients must follow instructions carefully to help ensure everyone’s safety.

  • Approved riding helmets must be worn for all mounted sessions.

  • Helmets are strongly recommended for groundwork.

  • Body protectors are encouraged but optional, except for cross-country training where they are required.

Health & Medical Disclosure

  • Clients must disclose any relevant injuries, medical conditions, or limitations that may affect their safety or participation.

  • Susan reserves the right to adapt or postpone sessions if a client’s wellbeing or safety is at risk.

Behaviour Consultations

  • Behaviour consultations are separate from coaching.

  • If unsafe or problem behaviours arise during a regular lesson, coaching may be paused and a behaviour consult may be recommended (and invoiced separately).

Children on Site

  • Children must be supervised at all times unless they are participating in a session.

Client Conduct

  • Clients and visitors must treat horses, facilities, and people with care and respect.

  • Any unsafe, disrespectful, or harmful behaviour may result in services being stopped with no refund.

Late Arrivals

  • If you arrive late, your session may be shortened to avoid overlapping with the next booking.

  • Full session fees still apply.

Force Majeure

In rare cases where events beyond anyone’s control occur (like natural disasters, pandemics, or serious illness):

  • Susan may reschedule or cancel services without liability

  • Efforts will be made to provide suitable alternatives wherever possible

Media Consent

By participating in sessions, you consent to photos, video, or audio being used for promotional purposes — unless you let Susan know otherwise.
Sensitive or identifying material will only be shared with your explicit permission.

Medical Emergencies

If a medical emergency occurs during or after a session, you consent to receiving appropriate care from emergency services or medical professionals.

Got questions?

You're welcome to reach out any time:
📧 susan@equineeq.co.nz
📞 +64 20 415 99 111