Terms of Service – Susan Nienaber

Acknowledgment

By booking or purchasing any service with Susan Nienaber, you confirm that you:

  1. Have read, understood, and agree to these Terms of Service.

  2. Understand and accept the risks inherent in horse riding, handling, and related activities.

  3. Agree to comply with all instructions, safety requirements, and session rules.

  4. Acknowledge that all bookings are non-refundable except where expressly stated.

  5. Consent to the collection and use of your personal information in accordance with these Terms.

By proceeding with a booking, you legally acknowledge and accept these Terms in full.

Business Details

Susan Nienaber
NZBN: 942904803804
213 Takarau Gorge Road, Ohariu, Wellington 6037, NZ
📞 +64 20 415 99 111
📧 susan@equineeq.co.nz

All prices are listed in New Zealand Dollars (NZD).

Booking, Payment, Cancellations & Rescheduling

Payment Methods

  • Payments accepted via bank transfer, card, or Stripe (for online programs, clinics, or international clients).

  • An invoice may be issued for card payments, including GST calculation.

  • Sessions will not proceed unless paid in full in advance.

Refunds & Non-Refundable Policy

  • All bookings are non-refundable, including coaching sessions, behaviour consultations, one-off sessions, events, and clinics, except where expressly stated.

Regular Clients (Memberships & Packages)

  • Membership/package clients may reschedule sessions with at least 48 hours’ notice.

  • Membership sessions must be rescheduled within 4 weeks of the original date.

  • Package sessions must be used before the package expiry date.

One-Off Sessions & Behaviour Consults (Local)

  • Once booked and paid, these sessions are final and cannot be cancelled or rescheduled except for:

    • Extreme circumstances (e.g., serious illness or emergency, doctor/vet note required)

    • Severe weather or unsafe conditions

  • Susan may offer an alternative date if the session cannot proceed.

  • Sessions may be transferred to another person for the same date/location with advance notice.

Travel-Based / Remote Bookings (Including Clinics)

  • Sessions outside the local area (beyond Kāpiti/Upper Hutt) require a confirmed minimum number of bookings.

  • Once booked and paid, these sessions are non-refundable and cannot be cancelled.

  • Bookings may be transferred to another person.

  • In the event of unsafe weather, Susan may reschedule or offer an alternative service at her discretion (e.g., online coaching).

  • If rescheduling/alternative is not feasible due to travel constraints, the booking remains non-refundable.

Online 1:1 Coaching & Behaviour Consults

  • Once booked and paid, online 1:1 coaching sessions and behaviour consultations are non-refundable.

  • Sessions may be rescheduled if at least 48 hours’ notice is given and must be used within 4 weeks.

  • Cancellations with less than 48 hours’ notice are treated as missed sessions and cannot be rescheduled except for extreme circumstances at Susan’s discretion.

Online Programs / Courses

  • Online programs (courses, group programs, multi-session packages) are non-refundable and non-cancellable once purchased.

  • Access is granted for the duration of the program unless otherwise stated.

  • Any included 1:1 coaching sessions may be rescheduled with 48 hours’ notice and must be used within 4 weeks.

  • Content may not be recorded for distribution without written permission.

On-Site / Local Clinics & Camps

  • On-site/local clinics (Wellington, Kāpiti, Ōtaki, Upper Hutt) are non-refundable once booked.

  • Unsafe weather may allow rescheduling; if you cannot attend, your booking may be transferred to another participant.

  • If not transferred, the booking is forfeited.

  • Personal cancellations are only accepted in extreme circumstances at Susan’s discretion.

Monthly Subscriptions

  • Minimum three-month commitment.

  • Can be cancelled with 7 days’ written notice before the next billing.

  • Missed sessions must be rescheduled within 4 weeks, otherwise they expire.

  • No refunds for unused/expired sessions.

Alternate Session Options

  • If your horse is unavailable (lame/unwell), you may substitute your session with:

    • Mindset coaching

    • Horsemanship/theory-based coaching using Susan’s horses

  • Some options may incur an additional fee.

Weather Conditions

  • Unsafe weather (heavy rain, gale-force winds, unsafe footing) may cause sessions to be rescheduled.

  • Clients are responsible for rescheduling within normal timeframes.

Client Conduct & Right to Refuse Service

  • Clients must treat horses, facilities, and people with care and respect.

  • Susan may refuse or discontinue services if a client:

    • Creates an unsafe environment for themselves, others, or animals

    • Fails to follow reasonable instructions

    • Displays aggressive, disrespectful, or abusive behaviour

    • Treats their horse/animals unfairly or inconsistently with welfare standards

  • Sessions may be terminated immediately with no refund.

  • Susan may decline future bookings to maintain a safe, ethical, and supportive environment.

Age & Supervision

  • Minimum age for riding lessons is at the parent/guardian’s discretion.

  • Parents/guardians should supervise participants under 16 years.

Horse Hire (If Applicable)

  • Limited horse hire may be available.

  • Hirers must ride within their experience level and follow safety instructions.

Equestrian Activities & Risk

  • Riding and handling horses carry inherent risks.

  • Clients are responsible for their own horses and personal insurance.

  • Susan holds insurance, but clients are responsible for liability for their own horses, property, and participation.

  • Approved helmets required; body protectors encouraged (mandatory for cross-country).

Health & Medical Disclosure

  • Clients must disclose injuries, medical conditions, or limitations.

  • Susan may adapt/postpone sessions for safety reasons.

Behaviour Consultations

  • Separate from regular coaching.

  • Unsafe/problem behaviours may pause coaching and trigger a separate consult.

Children & Animals on Site

  • Children and animals (e.g., dogs) must be supervised unless participating.

Late Arrivals

  • Late arrival may shorten sessions; full fees still apply.

Force Majeure

  • Susan may reschedule/cancel due to events beyond control (natural disasters, pandemics, serious illness) without liability.

Media & Intellectual Property

  • Participation implies consent to photos/video/audio for promotional purposes unless notified otherwise.

  • Recordings may not be shared or distributed without permission.

  • Online content access lasts the duration of the program; lifetime access depends on platform availability.

Limitation of Liability

  • To the fullest extent permitted by law, Susan Nienaber is not liable for indirect, consequential, or economic loss arising from participation in any services.

  • Clients are responsible for their own horses, property, and wellbeing.

Confidentiality & Privacy

  • Client information is stored securely and not shared without consent.

Governing Law & Severability

  • These Terms are governed by New Zealand law.

  • If any part is unenforceable, the remainder remains valid.

Medical Emergencies

  • Clients consent to receiving appropriate care from emergency services or medical professionals.

Questions?

📧 susan@equineeq.co.nz
📞 +64 20 415 99 111