Privacy Policy – Equine EQ

At Equine EQ (www.equineeq.co.nz), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you provide directly, including:

  • Name, email address, phone number

  • Payment information (processed securely via Stripe or HNRY)

  • Information provided through contact forms, booking forms, or newsletter sign-ups

  • Any other information you choose to provide

We may also automatically collect certain information when you visit our website, such as:

  • IP address

  • Browser type and version

  • Pages you visit on our website

  • Date and time of access

2. Children’s Privacy

We sometimes provide services to children under 16. We do not knowingly collect personal information from children without parental or guardian consent. If you are under 16, please ensure that a parent or guardian consents to your participation and provides your personal information on your behalf.

3. How We Use Your Information

We use your personal information to:

  • Provide coaching and related services

  • Process bookings and payments via Stripe or HNRY

  • Respond to inquiries or requests

  • Send newsletters or marketing communications (only if you’ve opted in)

  • Improve our website and services

  • Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service providers (Stripe, HNRY, email platforms, etc.) who assist us in delivering services

  • Legal or regulatory authorities if required by law

All third-party providers are required to keep your information secure and use it only for the purposes we specify.

5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You can choose to disable cookies in your browser settings, though some features of the website may not function properly.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, modification, or disclosure. Data is stored securely on our systems and with our third-party providers.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal information

  • Withdraw consent for marketing communications

  • Request deletion of your personal information (subject to legal or contractual obligations)

To exercise any of these rights, please contact us using the details below.

8. Retention

We retain your personal information only as long as necessary to provide our services or as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: Susan@equineeq.co.nz
Website: www.equineeq.co.nz